Open Source Cowork for IT Support
Eigent helps IT support teams resolve tickets faster, automate repetitive requests, maintain asset documentation, and onboard new employees — without growing the helpdesk headcount.
IT teams trust Eigent for Agentic Solutions across their internal support operations
Eigent runs automated tasks through
Non-intrusive IntegrationNon-intrusive Integration, offering AdaptableAdaptable, Ever-improving PerformanceEver-improving Performance for any scenario.
Resolve Tier-1 Tickets Automatically
Eigent handles common IT requests — password resets, software installs, VPN troubleshooting, access requests — autonomously, escalating only what genuinely requires human intervention.
Maintain Accurate IT Asset Documentation
Eigent tracks asset records, flags inconsistencies between your CMDB and actual inventory, and keeps IT documentation in sync with the infrastructure as it changes.
Automate Employee Onboarding and Offboarding
Provision and deprovision accounts, assign hardware, and track IT onboarding tasks across all new hires and departures — without manual coordination from the IT team.
Answer Employee IT Questions Instantly
Eigent operates as an always-on IT knowledge base, answering common questions about tools, access policies, and procedures — reducing the volume of tickets that reach the helpdesk.
Frequently Asked Questions
What is Eigent and how does it help IT support teams?
Eigent is an open-source agentic cowork platform that lets AI agents operate IT systems — helpdesks, identity management platforms, MDM tools, and asset management systems — like a Tier-1 support technician. For IT teams, this means automated ticket resolution, employee onboarding and offboarding, asset documentation, and 24/7 employee self-service.
Can Eigent integrate with ServiceNow, Jira Service Management, or Zendesk?
Yes. Eigent integrates with ServiceNow, Jira Service Management, Zendesk, and other ITSM platforms. It reads incoming tickets, classifies and resolves eligible requests, and updates ticket status — all within your existing helpdesk workflow.
How does Eigent handle employee onboarding and account provisioning?
Eigent executes onboarding workflows triggered by your HRIS — provisioning email accounts, software licenses, and system access based on role, sending welcome instructions to the new hire, and tracking task completion across IT, HR, and facilities.
Is Eigent secure enough for IT systems with privileged access?
Yes. Eigent supports least-privilege access controls, so agents only have the permissions they need for their specific workflow. All actions are logged with a full audit trail. For privileged access workflows, human approval steps can be required before execution.
Can Eigent replace a Tier-1 helpdesk entirely?
Eigent can handle the majority of Tier-1 volume — typically 60–80% of incoming tickets in most IT environments. More complex issues, security-sensitive requests, and situations requiring judgment are escalated to human technicians with full context already compiled.
How does Eigent fit into an existing ITSM framework?
Eigent operates as a layer within your existing ITSM framework rather than replacing it. It reads from and writes to your ITSM platform, follows your escalation rules and SLA targets, and can be gradually expanded to handle more ticket types as confidence builds.
