How do I download task logs for support?

If you encounter a bug while working on a Task, send our support team a screenshot and both log files so we can investigate.

1. Take a screenshot#

Open the session where you encountered the bug. Take a screenshot showing the affected Task and any error message or unexpected behavior. Keep this session open while you download the logs.

2. Open Support#

Click the Support icon (the question mark) in the top-right corner of the Eigent app.

3. Download both logs and email support#

In the Support window, find Download logs and click Download next to each of these:

• Eigent log — desktop app logs.
• Camel log — agent task logs from the CAMEL backend.

Email support@eigent.ai with:

• The screenshot of the issue.
• Both downloaded log files: Eigent log and Camel log.
• A brief description of what went wrong and the steps that led to it.